Privacy policy
PRIVACY POLICY
Last updated: August 26, 2026
Nuvora Living operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Nuvora Living is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used and disclosed.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following types of personal information:
Contact details, including your name, billing address, shipping address, phone number and email address.
Financial information, including payment information, transaction details, payment method and payment confirmation.
Account information, including your username, password, preferences and account settings.
Transaction information, including products that you view, add to your cart, purchase, return, exchange or cancel.
Communications with us, including information you provide when contacting customer support.
Device information, including information about your device, browser, network connection, IP address and other identifiers.
Usage information, including information about how and when you interact with or navigate our Services.
PERSONAL INFORMATION SOURCES
We may collect personal information:
Directly from you, including when you visit our store, create an account, make a purchase, contact us or otherwise provide information to us.
Automatically through the Services, including through cookies and similar technologies.
From service providers that help us operate our store, process payments, fulfill orders, provide analytics or deliver other services.
From business partners and other third parties where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
Providing and improving our Services. This includes processing payments, fulfilling orders, arranging shipping, managing customer accounts, facilitating returns and exchanges, remembering preferences and improving your shopping experience.
Marketing and advertising. We may use personal information to send promotional communications and display advertisements based on your interaction with our Services, subject to applicable law and your communication preferences.
Security and fraud prevention. We may use information to provide a secure shopping experience, prevent fraudulent or unlawful activity and protect our customers and our Services.
Communication. We use personal information to provide customer support, respond to questions and communicate with you regarding your orders or account.
Legal purposes. We may process information when necessary to comply with applicable laws, respond to lawful requests, enforce our policies or protect our rights and the rights of others.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where necessary to operate our business and provide our Services.
This may include:
Shopify and other technology providers.
Payment processors.
Suppliers and fulfillment partners.
Shipping and logistics providers.
Analytics and customer support providers.
Marketing and advertising partners.
Other service providers that perform services on our behalf.
We may also disclose information when you request or consent to such disclosure, when required by law, or in connection with a business transaction or legal proceeding.
RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve its services.
Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside your country of residence.
To learn more about how Shopify processes personal information, please visit:
https://www.shopify.com/legal/privacy/app-users
You can also learn more about privacy rights relating to information processed by Shopify at:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, you should review that website’s privacy policy, security practices and terms.
Nuvora Living is not responsible for the privacy, security, accuracy or reliability of third-party websites or platforms.
CHILDREN’S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us to request that the information be deleted.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures to protect personal information. However, no security method is completely secure and we cannot guarantee absolute security.
We recommend that you do not send sensitive or confidential information through unsecured communication channels.
The length of time we retain personal information depends on factors such as whether we need the information to fulfill orders, maintain accounts, comply with legal obligations, resolve disputes or enforce our agreements and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include:
The right to request access to personal information we hold about you.
The right to request deletion of your personal information.
The right to request correction of inaccurate personal information.
The right to request a copy of certain personal information.
The right to object to or restrict certain processing activities where applicable.
The right to withdraw consent where our processing is based on your consent.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.
Even if you unsubscribe from marketing communications, we may still send you important non-promotional communications regarding your orders, account or customer service requests.
We may need to verify your identity before processing certain privacy requests.
COMPLAINTS
If you have a complaint regarding how we process your personal information, please contact us using the information provided below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored or processed outside the country in which you live.
Where required by applicable law, we rely on appropriate safeguards and recognized mechanisms for international transfers of personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
When we make changes, we will update the “Last updated” date and provide additional notice where required by applicable law.
CONTACT
If you have any questions about our privacy practices, this Privacy Policy, or would like to exercise any applicable privacy rights, please contact us at:
Nuvora Living
Operator and data controller: Adrianos Ballian
Email: support@shopnuvoraliving.com
For the purposes of applicable data protection laws, Nuvora Living, operated by Adrianos Ballian, is responsible for the processing of your personal information.