Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@shopnuvoraliving.com. Please do not send any item back before receiving return instructions from us.

If your return is accepted, we will provide instructions on how and where to send your package and inform you whether return shipping costs apply. Items returned without first requesting and receiving approval will not be accepted.

You can always contact us with any return questions at support@shopnuvoraliving.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective or damaged, if you receive the wrong item, or if part of your order is missing. This allows us to evaluate the issue and find an appropriate solution.

We may ask you to provide photos or videos of the item and its packaging to process your request.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases.

Please contact us if you have questions about whether a specific product is eligible for return.

Gift cards are non-returnable.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once the return has been accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, customers may have the right to cancel or return their order within 14 days without providing a reason, where required by applicable law.

The item must be returned in the same condition in which it was received, unused, with any original tags, and in its original packaging. Proof of purchase may also be required.

Refunds

We will notify you once we have reviewed your return or refund request and let you know whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@shopnuvoraliving.com.