Shipping policy
SHIPPING POLICY
Thank you for shopping with Nuvora Living. We aim to make the delivery process as clear and straightforward as possible.
SHIPPING DESTINATIONS
Nuvora Living currently ships to customers in Switzerland and Germany.
Available shipping destinations and shipping options will be displayed at checkout.
SHIPPING COSTS
Standard shipping within Switzerland is currently offered free of charge unless otherwise stated at checkout.
Selected products are also eligible for free standard shipping to Germany.
Any applicable shipping charges will always be displayed before you complete your purchase.
ORDER PROCESSING
After your order is placed and payment has been successfully received, your order will be prepared for fulfillment.
Processing times may vary depending on the product, supplier availability and fulfillment location.
You will receive an order confirmation by email after completing your purchase.
DELIVERY TIMES
Delivery times vary depending on the product, fulfillment location, shipping carrier and destination.
Any delivery dates or estimated timeframes displayed on our website are estimates only and cannot be guaranteed.
Carrier delays, transportation disruptions, severe weather, public holidays and other circumstances outside our reasonable control may occasionally affect delivery times.
THIRD-PARTY FULFILLMENT
Some products sold by Nuvora Living may be stored, prepared and shipped directly by third-party suppliers and fulfillment partners on our behalf.
As a result, products from the same order may occasionally be shipped separately and may arrive in different packages or at different times.
This does not affect your ability to contact Nuvora Living regarding your order. We remain your point of contact for customer support.
ORDER TRACKING
Where tracking information is available, it will be provided after your order has been processed and shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.
DELAYED ORDERS
If your order appears to be significantly delayed, please contact us at:
Please provide your order number so that we can investigate the shipment.
Delays caused by shipping carriers or circumstances outside our reasonable control may occasionally occur.
LOST, DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, you receive the wrong product, an item is missing, or you believe your shipment has been lost, please contact us as soon as possible at:
Please include your order number and, where relevant, clear photos or videos of the product and packaging so that we can review the issue.
Eligible refunds, replacements or other solutions will be handled in accordance with our Return and Refund Policy.
CUSTOMS, DUTIES AND TAXES
Nuvora Living currently ships to Switzerland and Germany. For orders delivered outside Switzerland, customs duties, import taxes or other charges may apply depending on the order, shipping route and destination. Amounts collected by Nuvora Living will be shown at checkout. Any additional charge not collected at checkout is handled in accordance with applicable law.
CONTACT
If you have any questions regarding shipping or your order, please contact us at:
Nuvora Living
Email: support@shopnuvoraliving.com